Shipping Policy

Delivery Information

At Velnoxis INC, we are committed to providing a reliable and convenient shipping experience for our customers. This Shipping Policy explains how we process, ship, and deliver orders placed through our online store.

01. Order Processing Time

Orders are typically processed and prepared for shipment within 1–5 business days after payment has been successfully confirmed.

Processing times exclude:

Weekends
U.S. federal holidays
Peak shopping periods
Unexpected operational delays

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information when available.

02. Shipping Destinations

Velnoxis INC currently ships products to customers in:

United States
Canada
United Kingdom
Australia
New Zealand
Selected European countries

Shipping availability may vary depending on:

Carrier service coverage
Local regulations
Customs requirements
Import restrictions
Applicable laws

We reserve the right to refuse shipments to locations where delivery is unavailable, restricted, or prohibited by applicable regulations.

03. Shipping Fees

Standard Shipping:$4.99

Shipping fees are calculated and displayed during checkout before payment is completed.

Any applicable taxes, customs duties, import fees, or brokerage charges imposed by the destination country are the responsibility of the customer unless otherwise stated.

04. Estimated Delivery Time

Estimated delivery time:

7–20 business days after shipment

Delivery times may vary depending on:

Shipping destination
Carrier performance
Weather conditions
Customs clearance
Holidays
Seasonal demand
Other circumstances beyond our reasonable control

Delivery estimates are provided for reference only and are not guaranteed.

05. Taxes and Import Duties

International orders may be subject to:

Customs duties
Import taxes
VAT
Brokerage fees
Other government charges

These charges are not included in the product price or shipping fee unless otherwise stated.

Customers are responsible for understanding and paying any applicable import fees required by their destination country.

Velnoxis INC is not responsible for delays caused by customs authorities or unpaid import charges.

06. Shipping Restrictions and Compliance

Velnoxis INC is committed to complying with applicable United States laws, including export control regulations, economic sanctions requirements, and other applicable trade compliance obligations.

We reserve the right to refuse, suspend, cancel, or refund any order that may violate:

Applicable laws or regulations
Export control requirements
Trade restrictions
Carrier limitations
Legal compliance obligations

Orders shipped to restricted locations may be cancelled and refunded where appropriate.

07. Sanctions Compliance

You may not purchase products from Velnoxis INC if you are located in, organized under the laws of, or ordinarily resident in any country or territory subject to sanctions or embargoes imposed by the United States or other applicable authorities.

By placing an order through our website, you represent and warrant that:

You are not located in a restricted or sanctioned jurisdiction.
You are not identified on any applicable sanctions list, including those maintained by the U.S. Department of the Treasury’s Office of Foreign Assets Control (OFAC).
Your purchase and use of our website comply with applicable export control, trade compliance, and sanctions regulations.

We reserve the right to refuse, suspend, cancel, or terminate any order or access to our services if we determine, in our sole discretion, that such activity may violate applicable sanctions laws or regulations.

08. Lost, Delayed, or Damaged Shipments

If your shipment is delayed, lost, or arrives damaged, please contact our customer support team as soon as possible.

Please provide:

Order number
Shipping information
Photos of damaged products or packaging (if applicable)

We will work with the shipping carrier to investigate the issue and provide an appropriate resolution whenever possible.

For damaged shipments, customers should keep the original packaging until the investigation process has been completed.

09. Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information during checkout.

Please verify:

Recipient name
Shipping address
Postal code
Contact information

Velnoxis INC is not responsible for:

Failed deliveries
Shipping delays
Additional shipping charges
Returned packages

caused by incorrect or incomplete information provided by the customer.

If you notice an error after placing your order, please contact us immediately. We will make reasonable efforts to assist, but changes cannot be guaranteed after shipment processing begins.

10. Delivery Notice

Delivery dates are estimates only and are not guaranteed.

Shipping delays may occur due to:

Customs inspections
Severe weather
Transportation disruptions
Carrier delays
Public holidays
Peak shopping periods
Events outside our reasonable control

Customers are responsible for monitoring tracking information and responding to carrier notifications when necessary.

Customer Support

If you have any questions regarding shipping, delivery, or your order status, please contact us.

Customer Support Email:
[email protected]