Return & Refund Policy

Our Return Guidelines

At Velnoxis INC, customer satisfaction is our priority. We want every customer to enjoy a smooth and confident shopping experience.

If you are not completely satisfied with your purchase, eligible items may be returned according to the guidelines below.

Please review this policy carefully before submitting a return request.

01. Return Request

Customers may request a return within 30 days of receiving their order.

For returns caused by personal preference, incorrect size selection, or a change of mind, customers are responsible for return shipping costs.

If the item received is:

Defective
Damaged
Incorrect
Missing items
Significantly different from the product description

please contact our customer support team within 30 days of delivery.

After reviewing the issue, we may provide an appropriate resolution, including:

Replacement
Store credit
Full refund
Reimbursement of reasonable return shipping costs where applicable

02. Return Requirements

To qualify for a return, products must meet the following requirements:

Items must be unused, unworn, and in original condition.
Clothing items must not have been washed, altered, or damaged.
Original tags, labels, and packaging must be included where applicable.
Accessories must be returned in their original condition with all included components.
Products must not show signs of excessive wear, stains, damage, or misuse.

Returns that do not meet these requirements may be refused.

03. Non-Returnable Items

Certain items may not be eligible for return, including:

Items that have been worn, washed, or altered.
Items without original tags or packaging.
Items damaged due to customer misuse.
Final sale or clearance items marked as non-returnable.
Gift cards or promotional items where applicable.

If you are unsure whether your item qualifies for return, please contact our customer support team before sending the item back.

04. Refund Processing

Once your returned item has been received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved:

Refunds will be issued to the original payment method whenever possible.
Refunds are generally processed within 3–7 business days.
Additional processing time may be required depending on your bank, credit card provider, Apple Pay, Google Pay, or other payment provider.

Original shipping charges are generally non-refundable unless:

The item received was incorrect.
The product arrived damaged.
The issue was caused by an error on our part.

05. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 30 days of delivery.

Please provide:

Order number
Product name
Description of the issue
Photos showing the problem

Our team will review your request and provide an appropriate solution.

06. Size and Product Issues

We recommend reviewing product descriptions, size charts, and product details before placing your order.

If you receive the correct item but the size does not fit, you may request a return according to this policy.

Customers are responsible for return shipping costs in cases involving:

Incorrect size selection
Change of preference
Style preference changes

07. Return Shipping

Customers are responsible for return shipping costs unless the return is caused by:

Incorrect item received
Defective product
Shipping damage
Error made by Velnoxis INC

We recommend using a trackable shipping method when returning items.

Velnoxis INC is not responsible for packages lost during return shipping without valid tracking information.

08. Orders Marked as Delivered but Not Received

If your tracking information shows that your package has been delivered but you have not received it, please contact us within 24 hours after the delivery status update.

We will work with the shipping carrier to investigate the issue.

Depending on the carrier investigation results, possible solutions may include:

Replacement shipment
Refund where applicable

09. Exceptional Cases

The following situations may affect return eligibility:

Refusing delivery without contacting customer support first.
Sending returns without prior authorization.
Returning items that show signs of wear, washing, damage, or misuse.
Submitting fraudulent return claims.

We reserve the right to refuse returns that violate this Return Policy.

10. Refund Request Procedure

Before returning any item, please contact our customer support team and wait for return authorization and instructions.