Privacy Policy

Protecting Your Information

01. We Value Your Privacy

At Velnoxis INC, we respect your privacy and are committed to protecting your personal information.

We do not sell, rent, or share your personally identifiable information, including your name, email address, telephone number, shipping address, or billing information, with third parties for their own independent marketing purposes.

Any information you provide is handled responsibly, stored securely, and used only for legitimate business purposes related to processing orders, providing customer support, managing payments, arranging shipping and delivery, handling returns and refunds, improving our website, and enhancing your overall shopping experience with Velnoxis INC.

02. Privacy Policy

This Privacy Policy explains how Velnoxis INC collects, uses, stores, and protects your personal information when you browse our website, purchase clothing or accessories, create an account, contact customer support, subscribe to marketing communications, or otherwise interact with our website.

By accessing or using our website, you acknowledge and agree to the practices described in this Privacy Policy.

03. Information Collection and Use

Velnoxis INC collects customer information necessary to provide our online shopping services, including:

Processing and fulfilling orders
Completing payment transactions
Arranging shipping and delivery
Providing customer support
Managing returns and refunds
Improving our products and services
Preventing fraud and unauthorized transactions
Maintaining website security
Complying with applicable legal requirements

We only collect information that is reasonably necessary to operate our online store and provide customers with a reliable shopping experience.

04. Information We Collect When You Place an Order

When you purchase products from Velnoxis INC, we may collect information including:

Full name
Email address
Shipping address
Billing address
Telephone number (if provided)
Order details
Purchase history
Payment-related information
Communication records with customer support

Payment information is processed securely through our payment system and trusted payment service providers.

We support payment methods including:

Credit and debit cards
Apple Pay
Google Pay
Other available digital wallet payment methods

Velnoxis INC does not store full payment card details on our website servers unless required and securely handled according to applicable payment security standards.

05. How We Use Your Information

We may use your personal information for the following purposes:

Order Processing

To confirm orders, process payments, arrange shipment, provide delivery updates, and complete transactions.

Customer Support

To respond to questions regarding products, orders, shipping, returns, refunds, and other customer inquiries.

Website Improvement

To analyze website performance, improve product selections, enhance shopping experiences, and optimize website functionality.

Security and Fraud Prevention

To detect suspicious activities, prevent fraudulent transactions, and protect customers and our business.

Marketing Communications

If you choose to subscribe to our promotional communications, we may send information regarding:

New product collections
Seasonal fashion updates
Promotions and discounts
Special offers
Company announcements

You may unsubscribe from marketing emails at any time.

06. Cookies

Cookies are small files stored on your device that help improve your browsing experience and allow our website to function properly.

We may use cookies and similar technologies to:

Remember shopping cart information
Maintain website functionality
Improve website performance
Understand customer browsing behavior
Analyze website traffic
Enhance shopping experiences

Most browsers allow you to manage or disable cookies.

However, disabling cookies may affect certain website features, including account functions, shopping carts, and checkout services.

07. Website Analytics and Usage Information

Velnoxis INC may automatically collect certain non-personal information, including:

Browser type
Device information
Operating system
IP address
Pages visited
Website interaction data
General location information

This information is used for:

Website security
Fraud prevention
Performance analysis
Website improvement
Customer experience optimization

This information generally does not identify individual customers.

08. Payment and Third-Party Service Providers

To operate our online store, we may work with trusted third-party service providers, including:

Payment processors
Payment gateway providers
Digital wallet providers
Shipping carriers
Website hosting providers
Analytics providers
Customer support providers
Technology service providers

These providers may process limited personal information necessary to:

Complete payments
Verify transactions
Deliver orders
Provide customer support
Maintain website functionality
Improve services

We require service providers to handle personal information appropriately and maintain reasonable security measures.

09. Security

Velnoxis INC takes commercially reasonable precautions to protect your personal information from:

Unauthorized access
Misuse
Alteration
Disclosure
Loss
Destruction

Sensitive information transmitted through our website may be protected using SSL encryption or other appropriate security technologies.

Although we take reasonable steps to protect your information, no internet transmission or electronic storage method can be guaranteed to be completely secure.

10. Correcting, Updating, or Deleting Information

You may request to:

Access your personal information
Correct inaccurate information
Update account details
Request deletion of personal information where permitted by law
Opt out of marketing communications

To make a request, please contact us:

Customer Support Email:
[email protected]

We may request identity verification before processing certain requests to protect customer information.

11. Marketing Communications

Customers who subscribe to our mailing list may receive information about:

New clothing collections
Accessories updates
Seasonal promotions
Special offers
Discount campaigns

You may unsubscribe from promotional emails at any time by using the unsubscribe link provided in our emails or contacting our customer support team.

Please note that transactional communications, including order confirmations, shipping updates, payment notifications, and account security messages, cannot always be disabled.

12. Children’s Privacy

Our website and services are intended for general consumers.

We do not knowingly collect personal information from children under the age of 13.

If we become aware that personal information from a child under 13 has been collected, we will take reasonable steps to delete such information.

13. Changes to This Privacy Policy

Velnoxis INC may update this Privacy Policy from time to time to reflect:

Changes in business operations
Updates to services
Changes in legal requirements
Improvements to website functionality

Any updates will become effective immediately after publication on this page.

We encourage customers to review this Privacy Policy periodically.